Refund policy

We have a 30-day replacement or refund request policy, which means you have 30 days after receiving your item to request a replacement or refund.

To start a replacement or refund request, please fill out this FORM

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible.

We'd much rather fix any problems and send a replacement order to make sure you are happy with your order.  If that's not possible or you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.

You can always contact us for any return questions at allison@foundart.studio.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at allison@foundart.studio.